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Please allow 7-10 business days for your order to process and ship. Read Detailed instrictions below
Velvet Cocoa
Deep, rich, and undeniably luxurious. Our Velvet Cocoa bundles feature a smooth chocolate brown base with soft, natural undertones that give the hair a velvety finish. This color delivers depth, shine, and elegance without the need for highlights, making it the perfect choice for a sleek, polished look.
Crafted from 100% raw, unprocessed hair sourced from South East Asia, each bundle offers fullness, softness, and long-lasting quality. Velvet Cocoa is ideal for those who love a classic brunette tone that still feels elevated, soft, and effortlessly expensive.
Wear it as-is for a timeless, refined look or customize it to your preference. Each bundle is double drawn for fullness from root to tip, with minimal to no shedding, and can last 3+ years with proper care.
All packages require a signature upon delivery to ensure safe and secure shipping.
Step into understated luxury with a shade that speaks for itself.
All sales are final. Once an order has been processed and shipped, it is not eligible for return, exchange, or cancellation. Refunds, if approved, are granted strictly at our discretion. Approved refunds are subject to a 30% restocking fee, which covers order processing, packaging, handling, and restocking costs. Shipping fees, taxes, and any additional service charges are non-refundable. To protect against fraud, the shipping address must match the billing address associated with the payment method used at checkout. Orders that do not meet this requirement may be delayed, canceled, or held for verification. We reserve the right to request additional information before fulfilling any order flagged for verification. By placing an order, you acknowledge and agree to these terms.
All orders are shipped via USPS Priority Mail.
Standard processing time for hair orders is 7–10 business days. Business days are Monday through Friday, excluding holidays.
Once an order has been placed, it cannot be canceled or modified. This includes address changes. Please review your shipping information carefully and ensure all details are correct, including apartment or unit numbers, before completing your purchase.
Orders that are refused, abandoned, or returned to sender are not eligible for a full refund. If a refund is approved, a 30% merchant/restocking fee will be deducted from the total purchase amount.
Once your package has been received and accepted by USPS, responsibility for delivery is transferred to the carrier. We are not liable for lost, delayed, or misdelivered packages. For any delivery-related issues, please contact your local USPS office directly.
By placing an order, you acknowledge and agree to these terms.
